PRIVACY POLICY

Moving Forward Group 214 Baker Street, Enfield, England, EN1 3JY Email: contact@movingforward-ds.uk Phone: +44 020 7315 4763

Last Updated: 7 May 2026

1. Introduction

Moving Forward Group (“we,” “us,” or “our”) operates this website (movingforwardgroup.co.uk) and the websites of our specialist brands: Vault, FeedForward, RankForward, MarkForward, and HostShield.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this policy.

2. Who We Are (Data Controller)

Moving Forward Group is the data controller responsible for your personal data.

Contact Details:

Email: contact@movingforward-ds.uk
Phone: +44 020 7315 4763
Address: 214 Baker Street, Enfield, England, EN1 3JY

3. What Information We Collect

We may collect, use, store, and transfer the following types of personal data about you:

3.1 Information You Provide Directly

Identity Data: Name, business name, job title
Contact Data: Email address, phone number, postal address
Project Data: Information about your business, project requirements, content for your website or social media
Financial Data: Payment details (processed securely via third-party providers)
Communication Data: Messages, emails, and feedback you send us

3.2 Information We Collect Automatically

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, links clicked, referring URLs
Cookie Data: See our Cookie Policy for full details

3.3 Information from Third Parties

Analytics providers (e.g., Google Analytics)
Social media platforms (when you interact with our pages)
Payment processors (transaction confirmations)

4. How We Use Your Information

We use your personal data for the following purposes:

Purpose	Lawful Basis
Providing our services to you	Performance of contract
Responding to enquiries and quotes	Legitimate interest
Processing payments	Performance of contract
Sending service updates and project communications	Performance of contract
Marketing emails (with your consent)	Consent
Improving our website and services	Legitimate interest
Complying with legal obligations	Legal obligation
Protecting against fraud and security threats	Legitimate interest

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service providers: Hosting providers, email services, payment processors, analytics tools
Professional advisers: Lawyers, accountants, insurers (where necessary)
Authorities: If required by law, court order, or to protect rights and safety
Successor businesses: In the event of a merger, sale, or restructure

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. International Transfers

Some of our service providers may be based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

UK Adequacy Regulations
Standard Contractual Clauses
The UK International Data Transfer Agreement

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Active client data: Duration of our service relationship
Project files: Up to 7 years after project completion (for legal/tax purposes)
Marketing data: Until you unsubscribe
Enquiry data (no project): 24 months
Financial records: 6 years (UK tax law requirement)

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access — Request a copy of your data
Right to Rectification — Correct inaccurate data
Right to Erasure — Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing — Limit how we use your data
Right to Data Portability — Receive your data in a transferable format
Right to Object — Object to certain types of processing
Right to Withdraw Consent — Where processing is based on consent
Right to Lodge a Complaint — With the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: contact@movingforward-ds.uk

We will respond within one calendar month.

ICO Contact:

Website: ico.org.uk
Phone: 0303 123 1113

9. Cookies

Our website uses cookies and similar tracking technologies. For full details, please see our Cookie Policy [link to cookie-policy.md].

You can manage cookie preferences through:

Our cookie banner (when you first visit the site)
Your browser settings
Third-party opt-out tools

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

SSL/TLS encryption
Secure password storage (hashed, never stored in plain text)
Access controls and authentication
Regular security audits
Staff training on data protection

In the unlikely event of a data breach affecting your rights, we will notify you and the ICO within 72 hours where required.

11. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Marketing Communications

We will only send you marketing communications if you have:

Opted in via our website
Provided your details in the context of receiving a quote or enquiry (soft opt-in)

You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email
Emailing us at contact@movingforward-ds.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. For significant changes, we will notify you by email or a prominent notice on our website.

14. Contact Us

For any questions about this Privacy Policy or how we handle your data:

Moving Forward Group Email: contact@movingforward-ds.uk Phone: +44 020 7315 4763 Post: 214 Baker Street, Enfield, England, EN1 3JY

This privacy policy template is provided as a starting point. We strongly recommend having it reviewed by a UK-qualified solicitor before publishing, especially given the nature of your business handling client website and social media data. For tailored legal advice, consult a data protection specialist.